Scroll Down
Follow us:



This policy sets out the basis on which any personal data we collect from you through our website ( ("the Site"), or that you provide to us through the Site or via any other methods, will be processed by us.  Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it. Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our responsibilities under applicable data protection laws.

We reserve the right to change the contents of this Site, including this policy at any time, by posting such changes on the Site.  It is your responsibility to familiarise yourself with the policy regularly to ensure that you are aware of any changes.

Information Collection

You may visit the Site without directly providing any information about yourself. Where we request specific information, we will always respect the personal information you send us and we take reasonable steps to ensure your personal data is protected against unauthorised access. We will not request information unless it is necessary to do so and will ensure appropriate measures to keep information accurate, up-to-date and to prevent unauthorised disclosure.

When we do collect personal information from you in connection with your use of our Site, it may include such personal information as:

  • your name and email address for the purposes of the "Contact Us" section of the Site; and

  • information collected by cookies on the Site as set out below.

We process this data in connection with our legitimate interests, it being necessary to allow us to contact you in respect of your queries submitted through the Site and to monitor and improve the performance of the Site.

Address Data

In connection with the provision of Smart Meters to utility providers and the administration of these relationships, we may occasionally receive personal data indicating the address at which such a smart meter is located. We, however, take proactive steps to avoid receiving this data and in cases where it is received we have processes in place to ensure it is promptly deleted.

Disclosure of Information

We will never sell your information to any other companies, but may disclose your information to our service providers who provide us with services and/or help to administer the Site. We may also disclose your information where we are required to do so by applicable law.

Data Retention

We will only hold your personal information on our systems for as long as is necessary for the relevant purpose for which it was collected and for purposes of compliance with our legal obligations. We will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.

Your Rights

You can request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You can request an electronic copy of your personal data be sent to you, or to another organisation should you wish. You also have a right to require us to stop processing your personal information unless we have a legal justification for doing so. If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.

Contact Us

If you have questions or comments about our Privacy Statement or if you wish to exercise your right to access, correction or erasure mentioned above, please contact: Sarah Blackburn at


If you have any concerns or complaints as to how we have handled your personal data you may lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted through their website at or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.